Vodafone Idea Inks Multi-Million Dollar IT Contract With IBM

Vodafone Idea has announced of signing a multi-million dollar IT outsourcing contract with IBM. In this five-year contract IBM will help the telecom operator to offer enhanced customer experience to millions of connected consumers and businesses in India.

“Delivering better customer experience through digital medium is one of the focus areas for Vodafone Idea, said Balesh Sharma, CEO, Vodafone Idea Limited, speaking about the renewed strategic relationship with IBM.

The total value of the deal spanning five-years is expected to touch one billion dollar, experts believe. The operator may take financial assistance from IBM Global Financing to pay IBM for this contract.

The telecom operator is collaborating with leading global technology partners including IBM to deploy new age technologies with built-in customizations and novel innovations. We believe that use of IBM’s Hybrid and Multicloud, analytics and AI security capabilities will accelerate Vodafone Idea’s progression to an open, agile and secure IT environment. It will also provide a platform for fast-track joint initiatives in AI and IOT.

“This five-year collaboration with IBM, opens new opportunities for us to partner together in domains like cloud, AI and IoT.  We will also be able to leverage collateral from the cloud partnership already announced between Vodafone and IBM in Europe. Achieving synergies post-merger from the combination of Vodafone India Limited & Idea Cellular Limited is a strategic priority for us and we continue to be ahead of track,” Sharma added.

As per the contract IBM will consolidate applications, and infrastructure including Data centers, Disaster Recovery Centers, and further accelerate existing Cloud usage. Solutions deployed by Vodafone India Limited and Idea Cellular Limited earlier will be merged and big data capabilities be enhanced.

Vodafone Idea will also leverage Dynamic Automation and Robotic Process Automation to drive efficiency and standardization across IT operations. AI and machine learning based Cognitive Solutions aim to provide Vodafone Idea with a secure environment ensuring regulatory compliance, intelligent threat detection, and data protection.

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