Etisalat deploys customized billing services

Etisalat Egypt has announced the successful completion of BSS project thereby enhancing the operator’s billing flexibility and providing more service options to its data and enterprise customers.

For Etisalat Egypt, Ericsson provided consulting and systems integration expertise for the operator to support service development and make best use of Ericsson’s Charging System 5.0 (CS 5.0) and Mobile Broadband Charging (MBC). In addition, Ericsson provided proactive support services allowing Etisalat to offer improved network availability and customer experience to maintain a high level of service quality.

“As a company that believes in everywhere connectivity, we have always sought to create a future where our customers’ access to services is not limited by time, device, distance or rate plans. As such, our values are very much in line with Ericsson’s vision of the Networked Society,” said Khalid Al Mansouri, CIO, Etisalat Egypt.

“Our strategy, combined with Ericsson’s expertise in consulting, systems integration, delivery platforms and best in class system support, continues to ensure that we are able to provide our customers with a broad selection of customized services with best in class service quality,” added Khalid Alkaf, head of IT Operations and Intelligent Network Support, Etisalat Egypt.

“The days of the one-size-fits-all billing model are long gone and operators are now able to offer personalized price plans and service bundles, in real time, to meet distinct subscriber needs and remain competitive. This latest partnership between our companies is testament to Etisalat’s commitment to ensuring its subscribers get the best possible service. By adopting a customer-centric approach in its business strategy, Etisalat is preparing for the Networked Society of tomorrow.” said Isil Yalcin, president of Ericsson North East Africa Unit.

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