Interview with Vijay Shekhar Sharma, founder & CEO, Paytm

Vijay_Shekhar_Sharma“We are targeting one million order quantity by 2015”- Vijay Shekhar Sharma, Founder & CEO, PayTm

What are the consumer segments that Paytm Shopping app is focusing and what’s your target?
We are targeting mobile first user who are mobile savvy users. Consumers are happy that they can do M-commerce on mobile. We are targeting one million order quantity by 2015.

When are you planning to have Paytm Shopping app on Nokia App store?
Presently, Paytm Shopping app is available on Apple iTunes App store and would be available on Google Play store in the coming week. We are planning to have Paytm Shopping app on Nokia App store by February end.

What is Paytm’s role in mobile shopping? How are you planning to increase merchants for Paytm shopping app?¬† ¬†
Paytm focuses on order flow, payment and customer care whereas merchant takes care of item and pricing. For merchants, mobile is a puzzle and they are looking at somebody who can solve their problem. Initially, we have focused on fashion as it is hot and it also has higher margins. Presently, we have more than 100,000 items from 250 merchants in men, women, kids fashion and home furnishing categories. By the end of the month, Paytm is planning for a million products.

We are focusing on trusted merchant who has done online order acceptance and not offline in the first phase and plans to add mobile to their portfolio. We are focusing on retailers in a big way and has signed up with Croma, Spice, Lotto, YepMe, Zovi, FirstCry and others.

How big is M-commerce market in India?
Overall E-commerce market in India is $12 billion of which $8 billion is travel and non travel is $4 billion. Of the non-travel part, M-commerce contributes around 1/5th.

Can you tell something about your manpower and investment plan for Paytm?
We have around 200 people and plan to invest Rs 150 crore through internal accruals for Paytm. This investment will help us till end of 2014.

About competition and what’s your future plan?
We plan to dominate mobile commerce and plan to add more categories to the play. Presently, everybody is a baby as they have an Internet mobile site. For us everybody who is online and offline will be a competitor.

Internationally, mobile shopping sites do not have bargain facility. For e.g. Alibaba and Taobao in China have merchant platform where consumers can chat but bargain facility doesn’t exist.

Pravin Prashant 

8 Comments

  1. All those people who go to Paytm get swindled.There is something wrong either with their payment gateway or their website itself.It has been hacked.

  2. Pingback: Media Coverage on Paytm Shopping App Launch | Stay Charged

  3. Hello. . Pls resolve my issue against cancellation. I didn’t get refunded money in my bank account or paytm wallet.. My order no is 809788045. I have mailed many times to your customer care but no give me proper solution.. Now I’m tired and decided to go to consumer court..

  4. JAI GARG says:

    MY ORDER NO -933629760
    CUSTOMER WILL ORDER FROM http://WWW.PAYTM.COM

    PAYTM WILL DELAY OR CREATE SOME PROBLEM WITH ORDER

    CUSTOMER WILL START ASKING FOR REFUND

    PAYTM WILL TAKE TOO MUCH TIME TO SOLVE THE PROBLEM

    CUSTOMER WILL TAKE TOO MANY FOLLOW UPS AS PAYTM DONT HAVE CONTACT NUMBER

    FINALLY PAYTM WILL REFUND THE MONEY AS PAYTM WALLET

    CUSTOMER WILL TRANSFER THE REFUND AMOUNT FROM PAYTM WALLET TO BANK

    PAYTM WILL CHARGE 4%

    NICE WAY TO CHEAT PEOPLE WITHOUT SELLING ANYTHING

    PAYTM IS SCAM AND CHEATER

    AVOID SHOPPING FROM PAYTM

  5. s dhinesh kumar says:

    My Paytm account: [email protected], got hacked and amount of Rs 7980 was stloen from the account . It was done with transaction ID : Paytm Cash Txn ID 63AEA72C6064C3B9(Rs 5000), 950BB2DF415D1CD1(Rs 2900) & C15C5CD972E6BC96(Rs 80).. The amount
    I have mentioned was transferred to some one account through 3 transactions.. I have contacted paytm there was no responses from them.. I have Waited for 5 days.. and finally they said they cant reverse the amount and only asked me to change the password.. Really it is unacceptable and frustating. Without account holder knowledge how come amount can be transfer to some one account.. I had a doubt whether paytm has stolen the amount.. Please solve this issue.. If you want I have all tranactions screen shots..I am getting different mail reply from paytm executives stating that looking into issues and some one of the replies stating they can’t reverse the amount.. Paytm dont have proper customer care .. Customer are getting frustated from paytm executive replies.. They are using Public consoles lke Face & twitter to solve their queries.. and they have a mail ID of [email protected].. but if we send a mail we are getting reply after a week.. Could you please issues into this issues and solve this and get my money back… Regards S. Dhinesh Kumar

  6. Dear Paytm Management,

    Payment of Rs. 250 received by Paytm !Your Order No is 1283817816
    12:30 pm , Oct 21 2015
    Recharge/Bill Payment Details
    Recharge of Vodafone Mobile 7838983674 Recharge of Vodafone Mobile 7838983674
    Qty: 1 | Sold By: Vodafone
    Rs 250
    Waiting for operator confirmation
    Cancel
    MESSAGE :
    Your order is being processed by Vodafone. We will email/SMS on successful processing of this order.You can also check status of order from ‘Your orders’

    Please do something for this payment
    I got full payment credit message please request give our money.

    Thanks & Regards
    Babita

  7. Sanjai Joseph says:

    Hello Vijay Shekhar,

    On this new year day early morning I have made a transaction of RS 260 through PAYTM for recharging my SUNDIRECT DTH.In my PAYTM page and your support team is saying my order is processed successfully and order id is 1437513395.Where as this amount is not received to SUNDIRECT or they are not responsible to the payment as I used the service from PAYTM.

    I have logged multiple complaints with your team and they are saying the order is processed.

    Now I blame PAYTM for this cash loss from my account.Requesting you to kindly hel to revert RS 260 to my paytm account. Details are bellow and PAYTM complaint number is

    Ref : 00146820 Your Query with Paytm Care (SF)(12)

    [email protected]
    7506250792

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