Interview With *astTecs CEO Devasia Kurian

*astTecs is a Bangalore based enterprise telephony solutions provider set up a decade back. The company offers open source asterisk solutions in India, addressing a wide range of contact center solutions & enterprises solutions including – IVR solutions, open source VoIP PBX, call center dialer, voice dialer, voice logger & voice recorder, automatic call distribution or ACD application software etc. At TeleAnalysis, we wanted to understand the current trends in the industry and spoke to Dr. Devasia Kurain, the CEO of of the firm. Excerpts from his email response :

Q. Given that the future of IT and communications is going to be software defined, what are the current updates in the Open Source communication space?

Open Source is now pervasive and advancement of IP has given way to new communication & collaboration techniques. The enterprise communications industry is transforming rapidly to offer a broader set of services with flexibility to adapt to customer’s communications requirements and market opportunities. To address this all–embracing phenomenon, Open Source technology and application providers are gearing up to serve the communications needs of this evolving ecosystem consisting of diverse users, cutting edge applications and various forms of devices.

Open Source removes barriers to participation and empowers processes. With the availability and increased adoption of Open Source solutions, vendors are offering customers an open enterprise collaboration platform, which seamlessly integrates with wide range of applications.

devasia-kurian-asttecs

Dr. Devasia Kurian, CEO, *astTECS

Q. What are the challenges of the CIO from the Open Source based enterprise communications infrastructure perspective?

Interoperability among products and multi-vendor solutions is a key challenge that needs to be addressed, while ensuring that these solutions work together with applications created by third-party developers. Another important concern is the quality of service (QoS), since the network handles multiple collaborations and application platforms and third is the maintenance/support, security and protection against malicious attacks.

While considering communications systems, the fundamental point is to evaluate the value proposition of each vendor offering these solutions and second, the deployment models that they require, like: on-premise, cloud-based or a hybrid solution.

Q. How is Unified Communication changing the business ecosystem in India? What are the latest trends of UC market?

The Unified Communication solution is creating a synergic ecosystem, integrating new and extensive variety of communication channels through multiple end-points, while helping organizations deliver superior customer experiences. The benefit of deploying UC is significant, as it fully integrates the communications platform; right from the desk phone to video-conferencing and allows them to deliver at par with larger organizations without making substantial investment. According to industry reports; cloud, mobile application & integration, video collaboration and social media will become integral elements in the enterprise IT infrastructure.

Increasing operational costs and growth of enterprise mobility are some of the factors that are driving the market of Unified Communication and collaboration in India. The key contributors to UCC market are: SMBs, BFSI, Government, Education, Hospitality, Retail, e-Commerce and Utilities.

Q. How is mobile cloud telephony helping enterprise and SMEs reduce infrastructure investments and improved efficiencies?

Cloud and mobility is helping simplify organizations’ infrastructure and reduce costs with high-performance secure, scalable and customized solutions. This is also helping accelerate deployment of communications infrastructure with fast access and quick turnaround time. A converged network offers enormous capabilities, since the integration of communications systems increases collaboration and productivity. Mobile Cloud Telephony blends the capabilities of cloud and mobile technology that completely eliminates ICT infrastructure requirements.

The benefit of Mobile Cloud Telephony is immense and with pay-as-you-use model, it can be deployed with minimal investment. The solution offers easy integration with CRM solutions and completely eliminates the need of on-premise ICT infrastructure, ensuring improved efficiencies.

Q. The digital transformation is strengthened by rapid innovation in enterprise mobility technologies. Please highlight some of the latest collaboration tools/solutions that *astTECS offers?

The digital transformation is empowering businesses and people, while, converging networks and new enterprise applications continues to be the key point for disruption, growth and transition. In today’s competitive environment, businesses are comprehending ways to lower expenses, eliminate multiple vendors and solution providers, build scalability, resilience & reliability, while maximizing resource and technology to grow revenues, increase profitability and streamline operational costs.

*astTECS offers a wide range of enterprise communications solutions to unlock the full potential of collaboration: The latest ones include *astDial – a cloud based mobile dialer which is a plug-and-play technology best suited for domestic contact centres, start-ups, special purpose campaigns, pilot campaigns and businesses who want to concentrate on using voice-as-a-tool to enable better business performance and operate on OPEX model.

One more solution from *astTecs stable is *astTrac – a CRM with location tracking that empowers organization to track real-time activities of the mobile workforce, gain crucial insight into their status and productivity, enhance customer engagement and drive efficiency.

Leave a Reply

%d bloggers like this: