Stop Using Samsung Galaxy Note7 : Company


After a series of horrible and life threatening incidents involving Samsung Galaxy Note7, the company has now officially asked its users to stop using the ‘most intelligent’ smartphone of the company. It also has urged the users to replace their phones immediately.

“We are asking users to power down their Galaxy Note7s and exchange them as soon as possible,” says DJ Koh, President of Mobile Communications Business, Samsung Electronics.

There have been multiple reports of malfunctioning of the battery of Samsung Galaxy Note7 around the globe where the battery exploded resulting in damage to human life as well properties.

“Our number one priority is the safety of our customers. We are asking users to power down their Galaxy Note7s and exchange them as soon as possible,” Koh added.

Many airlines around the globe including India and the US has advised travelers not to switch on, or even, carry the Galaxy Note7 while traveling in flights to avoid explosion mid-air.

“In the light of recent incidents involving battery issue with Samsung about its Galaxy Note7 devices globally, traveling public and airlines are advised to ensure the following for the safety of aircraft operations and its occupants,” a DGCA, Government of India advisory reads.

The US Federal Aviation Administration also had came up with similar advisory last Thursday, besides other governments including Japan and Australia.

“Although there have been only a small number of reported incidents, Samsung is taking great care to provide customers with necessary support. Samsung has identified the affected inventory and stopped sales and shipments of those devices. We are also collaborating with national regulatory bodies,” Samsung said in a statement.

“We are expediting replacement devices so that they can be provided through the exchange program as conveniently as possible and in compliance with related regulations. We sincerely thank our customers for their understanding and patience.”

The Samsung Galaxy Note7 smartphone was launched on 19 August and was portrayed as the most intelligent smartphone from the company.

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