NSN-Zain partnership completes 20 years

Nokia Solutions and Networks and Zain Group (NSN-Zain) have successfully partnered for nearly two decades with one sole objective – ensuring world-class service experience for Zain’s customers.

Ever since the first GSM network built for Zain Kuwait in 1994, NSN has been committed to supporting Zain Group to provide world-class customer experience. NSN has been a main infrastructure supplier to build Zain Group’s GSM, 3G and 4G network. Over the years NSN has evolved as the world’s specialist in mobile broadband and continues to provide its superior mobile broadband infrastructure including its Customer Experience Management (CEM) and services to Zain Group.

NSN’s solutions has recently demonstrated its capabilities in Liquid Applications, Active Antenna Systems, Voice over LTE (VoLTE), Congestion Aware Packet Core, CEM, NetAct, Service Quality Manager (SQM), Operations on Demand and intelligent Self-Organizing Networks (iSON).

In the longstanding partnership from 1994, when Zain’s first GSM network in Kuwait was built, NSN continues to support Zain Group to be a market leader in the Middle East region.

In NSN-Zain partnership, NSN delivered its superior mobile broadband technologies to transform Zain Group’s network cost-efficiently to ensure the best service experience for its customers. Among other important deployments, these technologies include the first CEM deployment for Zain Kuwait in 2011, unique operations support systems (OSS) portfolio deployed for touch Lebanon in 2013, for both of which NSN was awarded the prestigious Global Telecoms Business Innovation Awards 2013, and LTE network deployed for Zain Saudi Arabia (Zain KSA) in 2012.

Also, for the last five years, NSN has been providing its Special Event Support Services (SESS) to Zain KSA’s GSM, 3G, and 4G network during the Hajj event. NSN’s SESS helps Zain KSA meet the increased demand for network capacity and avoid any degradation in network performance during the exceptional traffic and load conditions during the mega event every year.

“NSN has been one of the main pillars of our success stories in the region,” said Scott Gegenheimer, CEO, Zain Group.

“NSN has provided its superior mobile broadband network including radio and core networks to build reliable GSM, 3G, and 4G networks for us in the region. Its CEM platform is one of its innovative technologies that helped us transform the service experience of our customers cost-efficiently,” added Gegenheimer.

“We are committed to helping Zain Group satisfy its customers and be a market leader by providing the best voice and data services,” Igor Leprince, senior vice president, Middle East and Africa, NSN.

“NSN will continue to support the operator with our latest mobile broadband innovations for radio and core network such as core virtualization including telco cloud innovations and enhanced voice call continuity for VoLTE. With our focus on innovations and quality, we will help Zain Group reduce its capital and operating costs, and increase its profitability,” added Leprince.

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