NSN to enhance customer experience for Tele2 Sweden

Nokia Solutions and Networks has implemented its Serve atOnce Traffica for Tele2 Sweden to ensure a significantly better customer experience by linking network performance to customer satisfaction and application behavior.

An integral part of NSN’s comprehensive Customer Experience Management portfolio, this solution provides a comprehensive display of network performance based on service quality, service usage and real-time traffic information.

Under the terms of the deal, insights from Serve atOnce Traffica will be coupled with fault, performance and configuration data from NSN’s NetAct management system. This will enable Tele2 Sweden to interpret the data in order to boost customer satisfaction while offering a wide range of broadband and mobile-based services to its subscribers.

NSN’s Serve atOnce Traffica will facilitate real-time monitoring of Tele2 Sweden’s network performance, service quality and service use. This will help the operator’s staff across all departments to prioritize their actions and improve the overall service quality.

“Tele2 Sweden’s decision to deploy one of our leading customer experience management products clearly underlines the fact that delivering high quality services to its customers is a top priority for the company,” said Daniel Widh, account director, Tele2, NSN.

“We will leverage our proven expertise and technical knowledge to help them achieve that goal,” added Widh.

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