Ericsson Puts Millions of Mobile Phone Users In Dark In Last 2 Days

A technical glitch in the Ericsson network has caused cell phone outages across the globe. The impact was felt by millions of customers of all big operators in the world including some in India.

Ericsson admitted the network issue and offered an official statement on this. It said “During December 6, 2018, Ericsson has identified an issue in certain nodes in the core network resulting in network disturbances for a limited number of customers in multiple countries.”

Over 30% of India’s billion plus mobile phone users are on Ericsson network and the company holds the second largest market share in telecom network business globally.

The company said following network disturbances in a number of Ericsson’s customer networks,it has taken immediate action to minimize impact and support the restoration of services  Ericsson has.

Ericsson said the said software issue was related to two specific versions of the SGSN–MME (Serving GPRS Support Node – Mobility Management Entity).

Börje Ekholm, President and CEO, Ericsson, says: “The faulty software that has caused these issues is being decommissioned and we apologize not only to our customers but also to their customers. We work hard to ensure that our customers can limit the impact and restore their services as soon as possible.”

The company, however, did not name any specific customer that suffered the network outage.

The Swedish telecom gear maker said an initial root cause analysis indicates that the main issue was an expired certificate in the software versions installed with these customers.

“A complete and comprehensive root cause analysis is still in progress. Our focus is now on solving the immediate issues,” it added in the statement.

The firm claimed that during the course of December 6, most of the affected customers’ network services have been ‘successfully restored.’ “We are working closely with the remaining customers that are still experiencing issues,” it said.

Some of the customers of Ericsson in the US, however, are still having coverage and connectivity issues, they claimed.

 

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