Amdocs bags Telefonica and US Cellular

Amdocs-bags-Telefonica-and-US-CellularAmdocs today announced that it has bagged orders from Telefonica and US Cellular for BSS and B/OSS respectively.

Telefonica has selected Amdocs for a business support systems (BSS) transformation project in Brazil to provide a seamless, multi-channel experience for Vivo’s quad-play customers across wireline (including fiber), wireless (pre- and postpaid), Internet (including fiber) and TV (including IPTV).

The project spans customer relationship management including self-service; service order management; master enterprise catalog, and revenue management.

The new agreement extends Telefonica’s strategy of differentiating itself by enabling all customer interactions online and ensuring a consistent experience across all channels, and follows similar transformation projects awarded to Amdocs for Telefonica Argentina, Chile and Peru.

As part of this agreement, Amdocs will consolidate Vivo’s multiple third-party legacy systems onto a single Amdocs BSS platform and will provide system development and delivery, data migration, testing, business process and change management services under a five-year maintenance and support services contract following delivery.

Amdocs has entered into an agreement with US Cellular to manage the operations of a range of its business and operational support systems (B/OSS). The five-year agreement covers key B/OSS areas including service activation, customer care and retail interaction, as well as billing for both business and retail customers.

Amdocs will provide 24/7 system support including tier 2 services and application support. Amdocs will also manage US Cellular’s billing operations for both pre- and postpaid customers, spanning 3G and 4G (LTE) networks in some 100 markets in North America.

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