Ericsson Launches AI Based Managed Services Solution

Ericsson Tuesday launched an artificial antelligence or AI based managed services offering for telecom service providers. Named Ericsson Operations Engine the solution offers end-to-end managed services using AI, automation, data analytics, network design and optimization, and applications development and maintenance.

The Ericsson Operations Engine directly and proactively addresses service providers’ managed services complexity challenges as the industry moves to the reality of 5G and IoT.

The Ericsson Operations Engine has three building blocks:

Service-centric business model based on business outcomes: Using AI, automation and data insights, the Ericsson Operations Engine addresses targeted business outcomes for service providers such as enhanced customer experience, revenue growth and efficiency.

End-to-end capabilities: delivering on business outcomes through AI-based design, planning and optimization, data-driven operations, dynamic deployment, applications development, and collaborative innovation.

Components: Best-in-class tools and processes that leverage data, AI and automation as well as expertise and investments in the service provider domain.

“Networks are quickly becoming significantly more complex to operate as we introduce IoT and 5G at scale, and virtualize core networks, while aiming to enhance user experience at the same time. The Ericsson Operations Engine enables us to create sustainable differentiation for our managed services customers as it evolves operations from being network-centric to user experience-centric.  It fundamentally changes our way of operating networks from reactive to proactive, leveraging data, automation and artificial intelligence,” said Peter Laurin, Senior Vice President, Head of Managed Services, Ericsson.

The Ericsson Operations Engine addresses increasing network complexity, including service providers’ need to handle growing volume of devices, multiple technologies (4G, 5G, IoT), and more diverse service requirements. The company says the new managed services solution offers a shift from reactive to data-driven predictive operations and enhances user experience, drives agile service creation, and optimizes costs.

The Ericsson Operations Engine managed services solution will be showcased during the Mobile World Congress 2019 in Barcelona.

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