Airtel Launches Digital Platform For Wholesale Voice Business

India’s largest telecom operator Bharti Airtel on Wednesday launched a digital platform for carriers to offer wholesale voice business. The platform would allow global carriers to buy wholesale voice from Airtel on a completely digital platform. The platform offers paperless sign-up, quick voice interconnects and real-time traffic analytics for global carriers across the world.

Using the new platform global carriers can buy voice termination services from Airtel as well as sell them to their target markets on real time. Airtel has partnerships with over 1200 global operators – of varying sizes – thus offering a lucrative wholesale voice business.

As the platform offers paper-less customer acquisition, the on-boarding time is now reduced to few hours. Airtel said its digital platform for carriers also offers LIVE rates for routes across the world enabling faster decision making for traffic exchange. Through real-time usage analytics, users can access various real-time online reports that will track key performance indicators (KPIs) including traffic, traffic rates, payment etc for destinations of their choice.

The voice platform, which has been designed on the basis of extensive customer insights, will empower global carriers with faster decision making, ease of business and enhanced business efficiency through considerable reduction in time required to get started on voice interconnects.

Airtel will soon also provision a single window on the digital platform for product discovery, on-boarding, billing, payment, enquiry, and support across multiple B2B products.

Ajay Chitkara, Director and CEO – Global Voice & Data Business, Bharti Airtel said, “This is yet another digital innovation from Airtel to empower our customers, who can now leverage Airtel’s global voice network on a real-time basis with high quality voice termination. The platform will bring enhanced efficiency, convenience, agility and transparency and further strengthen our position as the preferred partner for customers across the world.”

Airtel claims to be the third largest mobile operator globally serving 390+ Mn subscribers across 16 countries in Asia and Africa. It has a worldwide network coverage spanning 250,000 route kilometres across 50 countries and 5 continents terminating over 23 Bn minutes globally.

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