Hathway Cable selects Oracle for billing

Hathway Cable and Datacom has selected Oracle Communications Consulting on a business transformation program related to billing and revenue management for cable TV service digitization.

Hathway Cable and Datacom will implement Oracle Communications Billing and Revenue Management and Oracle Communications ASAP. Oracle Communications Consulting will help Hathway transition to a new retail business model by making its processes more customer-centric and comply with regulatory and license requirements.

To help it meet the government mandate while maintaining its leadership position in the Indian cable TV market, Hathway selected Oracle to upgrade its billing system to enable new retail business models, such as digital addressable systems (DAS), as well as to support new bundles and price plans, personalized promotional offers and real-time customer notifications.

Oracle will enable: Central account management via integrated customer management platforms to support multiple service offerings as well as personalized price plans and customer care; Improved customer account visibility with converged billing for retail and wholesale customers across television and broadband accounts to better capture customer activity; and reduce revenue leakage.

“Hathway is rapidly growing into a customer centric digital distribution company with aggressive plans to expand both our cable TV and broadband businesses. We want to deliver the best products to our customers with top-of-the-line service experience, and we are happy to work with Oracle in our digital retail journey,” said Jagdish Kumar, managing director and chief executive officer, Hathway Cable and Datacom.

“In today’s competitive telecommunications environment, the customer experience is a key differentiator for cable service providers looking to reduce churn and increase revenues. We are pleased to see Hathway Cable and Datacom evolve its back-office infrastructure in order to meet industry and governmental standards and support customer-centric business processes,” said Bhaskar Gorti, senior vice president and general manager, Oracle Communications.

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