Crnogorski Telekom selects Amdocs for BSS

Crnogorski Telekom, a subsidiary of Deutsche Telekom has selected Amdocs for a strategic business support system (BSS ) for consolidation project across fixed, wireless, Internet and IPTV operations.

BSS will help in improving customer experience and maximizing revenue opportunities, while reducing operational costs for Crnogorski.

By replacing multiple third-party systems with Amdocs software, Crnogorski Telekom will be able to gain operational efficiencies with fewer systems to manage and a single view of all customer data, services and interactions, helping to improve customer service while reducing costs.

Amdocs will deliver Amdocs BSS Advance, a fully integrated, pre-packaged solution consisting of multiple products from the Amdocs CES 9 portfolio, including convergent charging for both prepaid and postpaid billing and financials, resource management, customer management and ordering, all leveraging a centralized product catalog.

Amdocs will also deliver a partner settlement solution, systems integration and testing services, and a five-year maintenance program.

“By consolidating our BSS systems and our view of our customers we can improve the customer experience and enhance it with better targeted offerings,” said Uwe Rivoir, program director at Crnogorski Telekom.

“We will also be able to introduce attractive, multi-play price plans, increasing up-sell and cross-sell opportunities across our different lines of business and maximizing revenue potential,” added Rivoir.

“Service providers today require solutions to help them reduce costs, but at the same time grow their business and improve the experiences they deliver to their customers,” said Rebecca Prudhomme, vice president, product and solutions marketing, Amdocs.

“With Amdocs’ market-leading products, which are pre-integrated and offer convergent support across the multi-play, alongside our industry-specific services and business process best practices, we will be helping Crnogorski Telekom address their business requirements and further solidify their leadership position in the market” added Prudhomme.

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