BASE signs network and IT managed services with TechM

BASE Company, a subsidary of KPN Group and Tech Mahindra (TechM) announced today a five year managed service agreement for the operations and roll out of the BASE network and IT in Belgium.

BASE and Tech Mahindra will partner to realize the expansion and improvement of the network and achieve daily operational excellence in its network systems. Tech Mahindra will be responsible for mobile site upgrades, maintenance, incident handling, site construction and datacentre maintenance for multi-vendor 2G/3G and LTE networks.

The company has a leading network position with its 3G dual carrier network supporting speeds of up to 42 Mbps. In addition, BASE aims to cover majority of Belgium with LTE end-2014.

As a managed service partner Tech Mahindra is not biased towards any specific equipment vendor and will ensure excellent service management and customer experience for both network and IT with its global Network Operations Centre. BASE Company will retain ownership of the network and of the strategic network planning and development.

Jos Donvil, CEO, BASE Company said, “The broadening of this partnership fits perfectly within the strategy of KPN Group of improving efficiency and effectiveness in its ICT environments and processes and addressing strategic growth areas with its partners. Transferring the day-to-day network operations to Tech Mahindra enables BASE Company to reinforce its focus on providing an excellent customer experience.”

“Tech Mahindra believes that this unified operations strategy will be increasingly adopted by Telcos globally as they look at providing an end to end service experience cutting across both network and IT operations. With this landmark engagement, Tech Mahindra and KPN will jointly address the growing demands of Base’ end customers as KPN GB looks at strengthening its position in the LTE market in Belgium” said CP Gurnani, CEO & MD, Tech Mahindra.

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