Airtel working with DoT to restore mobile network in J&K

Airtel is working with DoT (department of telecommunications) round the clock to restore network connectivity as early as possible in J&K.

The flood situation in J&K has resulted in major damage to telecom infrastructure and has severely impacted the networks of all operators including Airtel, Reliance Communications, Idea Cellular and BSNL.

“To ensure that the people in the state are able to remain in touch with their family members during these difficult times, our teams in conjunction with the local administration and the DoT are working round the clock to restore network connectivity as early as possible,” said Bharti Airtel spokesperson.

In areas where Bharti’s services have been severely impacted, The company has sought help from other telecom operators to switch on roaming services to ensure that customers are in touch with their family. For customers who are not able to load balance onto their phones, we are extending the advance talk time facility in addition to giving them free talk time.

Since the restoration of electricity may take some time, we have decided to open all our sites to public as soon as they are up, so that they can come and recharge their mobile phones at these sites.

We remain committed to our customers and will do everything possible to help them during this difficult hour says Bharti Airtel spokesperson.

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