Airtel Gets Aggressive on AI; Acquihires AuthMe Services

Bharti Airtel on Monday announced that it has acquihired AuthMe ID Services, a Bangalore based AI startup to build its artificial intelligence portfolio. In acquihiring, a company does not completely acquire the other company, rather acquires its employees.

This means, Airtel hires the employees of AuthMe. As part of the deal, the core team of AuthMe will join Airtel and be a part of Airtel X Labs in Bengaluru. Airtel has set up Airtel X Labs with the aim of ‘driving cutting edge innovation’ in the areas of AI, IoT, AR and VR and is building a world-class team for the facility.

The solutions developed by the team of AuthMe will be deployed at Airtel for the improvement of the operator’s customer service operations.

Not only the employees, Airtel has also acquired the intellectual proprietary rights for two flagship solutions developed by AuthMe, named Callup AI and Fintech OCR.

In Callup AI, AuthMe has developed a chat and voice assistant named Lisa that uses the power of AI to quickly and effectively resolve customer queries over email, chat and phone calls. Callup AI features include voice integration, unsupervised learning and the application is built for vernacular languages with zero integration time.

The other solution, Fintect OCR is an end to end Optical Character Recognition (OCR) pipeline built for financial documents. The application is designed for processing KYC docs, bank/credit card/loan statements, mark sheets, and can be customised to process known formats of other documents. It can pick up any language with standard fonts.

Harmeen Mehta, Global CIO, Bharti Airtel said, “We are thrilled to bring on board a bunch of highly talented people who share our passion for building exciting digital solutions that benefit our customers. We are rapidly scaling up Airtel X Labs, our digital innovation factory, and these new solutions will accelerate our journey towards rolling out intuitive digital products, particularly in vernacular languages, for our 430 mn plus customers.”

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