Accenture bags IT collaboration for Telenor

Telenor Norway has entered into an IT collaboration agreement with Accenture to help manage the development and maintenance of IT systems for mobile services.

The collaboration will help improve services for Telenor’s customers and ensure faster introduction of new offers and products to the market in the mobile value chain.

As part of the agreement approximately 120 Telenor employees who currently work with relevant IT systems will be transferred to Accenture by December 1, 2013. Telenor Norway’s IT department will consist of around 300 employees after the transfer.

Accenture will be responsible for managing some of Telenor Norway’s IT systems, including its web solutions, and systems related to sales, orders, and billing.

“Now we are entering into a strategic cooperative relationship with Accenture, a leader in developing and delivering IT managed services.  Accenture will help increase our expertise while providing us with great flexibility and extra capacity to resolve major tasks in the future,” said Berit Svendsen, CEO, Telenor Norway.

According to Svendsen, Norwegians’ use of mobiles has changed radically in the space of a few years, and services that did not exist just a short time ago are now among some of Telenor’s most important communications solutions.

“We are in the middle of an exciting technology shift that requires large IT investments and changes to our work processes,” said Svendsen.

“Helping clients achieve their broader business transformation goals through IT and other services is an important area of focus for Accenture. The agreement with Telenor — a dynamic and global communications company – gives us an opportunity to work closely with them through an exciting period of change,” said Roy Gronli, country managing director, Accenture Norway.

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