Syniverse Optimizes Roaming For Djibouti Telecom

Djibouti Telecom

Syniverse-Optimizes-Roaming-For-Djibouti-TelecomSyniverse has expanded its relationship with Djibouti Telecom through an agreement to deliver a suite of solutions for performance analysis, forecasting and budget management, and fraud protection.

The agreement builds on a multi-year relationship with Djibouti’s state-owned mobile operator that will strengthen Syniverse’s presence in East Africa and a growing national market with more than 330,000 mobile connections.

“With mobile users having more choices than ever before and with the demand for mobile service only increasing, it’s critical for us to continually deliver value to our customers wherever they travel with their mobile devices,” said Mohamed Assoweh Bouh, general director, Djibouti Telecom.

The services offered through the agreement enable Djibouti Telecom to gain visibility into and manage its end-users’ experiences while protecting the network from fraud and controlling costs. The solutions to be deployed by Syniverse include: Roaming Data Analysis, Forecasting & Budget Management-Optimizer and Roaming Fraud Protection.

“No matter where today’s mobile users travel, they continue to expect the same quality of experience at all times,” said Nour Al Atassi, regional vice president and managing director, Middle East and Africa, Syniverse.

“Syniverse will enable Djibouti Telecom to meet this demand by delivering the highest level of roaming service to its customers. We look forward to helping Djibouti Telecom to more seamlessly connect to the largest number of operators, manage IoTs and budget more accurately, and minimize the growing threat of fraud,” added Atassi.

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Amdocs Launches Core Network Testing Service


Amdocs-Launches-Core-Network-Testing-ServiceAmdocs has launched the Amdocs Core Network Testing Service, enabling service providers to deliver superior customer experience by ensuring high service quality.

By eliminating multiple vendor testing cycles that increase operational costs and delay service introductions, the new service will address the growing complexity of physical and virtualized networks as well as new network technologies and services such as 4G LTE and VoLTE.

According to recent research conducted by Coleman Parkes, service providers are currently using more than four different vendors on average to conduct network testing to support service introductions. This highlights the need for a holistic approach that will simplify the overall testing process across the LTE packet core and IMS (IP multimedia subsystem) applications such as VoLTE.

The Amdocs Core Network Testing Service provides test scoping and planning, network equipment testing, interoperability testing, pilot testing, network test lab management and device certification for both physical and virtualized network functions (NFV) testing.

By utilizing a common Amdocs BEAT framework and methodologies powered by data analytics, Amdocs can unify and automate IT and network testing activities, including operational and business support systems, and now the network packet core.

“Service providers are introducing advanced LTE services and transforming to open virtualized networks to improve service agility. We are seeing strong demand to deploy new network features at an accelerated rate, requiring faster and rigorous testing cycles across complex multi-vendor physical and virtual networks,” said Ann Hatchell, head, Network Marketing, Amdocs.

“Amdocs brings a vendor-neutral approach to core network testing with strong network credentials in orchestration, policy and service control, and analytics, along with extensive experience in RAN and SON testing tools and practices. With our unified approach to IT and now core network testing, service providers can support an agile business strategy that allows them to rapidly develop and scale new services, while delivering the service quality that customers expect.”

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du Selects Ericsson As IT Managed Services Partner

du – Mahindra Comviva

du-Selects-Ericsson-As-IT-Managed-Services-Partnerdu, a telecommunications operator based in Dubai, United Arab Emirates, have agreed a new long-term partnership in which Ericsson will manage and operate du’s IT infrastructure.

Ericsson will deploy its global tools, processes and ways of working on an end-to-end basis to improve du’s infrastructure performance and support high-quality customer experiences.

Ericsson will manage du’s IT service desk, data center operations, and user computing and enterprise system management processes. In addition, Ericsson will manage IT application operations for du’s Enterprise Support Systems as well as Operational and Business Support Systems.

Ericsson’s responsibilities also include ensuring IT security compliance for du’s IT environment, as well as supporting du in all future IT infrastructure projects.

Farid Faraidooni, chief operations officer, du said, “Today, IT systems play a pivotal role in operators’ business process and service quality assurance. To stay ahead of the game, we are collaborating with Ericsson to support our rapid growth and ambition to continue delivering best-in-class services and overall experiences to our customers.

“Ericsson’s solutions will enable us to optimize service quality and reduce time to market, while simultaneously becoming more lean and efficient in our operations,” added Faraidooni.

Jean-Claude Geha, vice president and head, Managed Services, Ericsson said, “IT is moving to the forefront in managed services as operators seek to enhance customer experience with more tightly integrated networks and business processes. With this partnership, Ericsson will transform du’s IT landscape and support their ambition of providing superior customer experience while also demonstrating our strong capabilities in the IT space.”

Ericsson’s telecom IT managed services offering includes all activities typically performed when running an IT environment. As a managed services partner, Ericsson brings cross-domain IT expertise and an in-depth understanding of the challenges and opportunities facing operators today.

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T-Mobile Czech Republic Selects Ericsson Revenue Manager


T-Mobile-Czech-Republic-Selects-Ericsson-Revenue-ManagerT-Mobile Czech Republic has selected Ericsson as the prime vendor and systems integrator responsible for the consolidation and modernization of its charging and intelligent network (IN) systems.

Ericsson will leverage a cloud-designed solution based on Ericsson Revenue Manager and OpenCloud Rhino and it will replace and modernize all existing real-time charging and intelligent network (IN) functions with a real-time convergent system across all lines of business

Radek Moc, vice president, IT, T-Mobile Czech Republic said, “We have an objective to consolidate, simplify and modernize our IT architecture ensuring we can continue offering our customers market-leading services with maximum speed and efficiency. We have selected Ericsson for the sheer flexibility of their solution, their responsiveness to our requirements and their experience in such complex projects.”

Ove Anebygd, head, Solution Area OSS/BSS, Business Unit Support Systems at Ericsson said, “I am delighted that T-Mobile Czech Republic has extended its trust in Ericsson and selected us as a key partner in their IT modernization program, recognizing Revenue Manager’s breakthrough capabilities and value. It validates our vision and huge investment in digital BSS, enabling service providers to redefine the way they operate.”

T-Mobile Czech Republic has been operating in the Czech market since 1996 and has been a member of the international telecommunications group Deutsche Telekom since 2002. With nearly six million mobile customers, T-Mobile is the number one operator in the Czech mobile market.

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Mahindra Comviva Introduces New Version Of Prepaid Management Solution, PreTUPS 6.4


Mahindra-Comviva-Introduces-New-Version-Of-Prepaid-Management-Solution,-PreTUPS-6.4Mahindra Comviva, the global leader in mobility solutions, today announced the launch of PreTUPS 6.4, an advanced version of its widely deployed electronic recharge and prepaid management solution.

PreTUPS is a proven solution deployed by over 55 mobile operators in more than 40 countries globally. It has been integrated successfully with all the major IN platforms.

Today, 10 percent of the world population’s recharge is done through PreTUPS powering mobile services for 840 million people globally. PreTUPS 6.4 takes electronic recharge and prepaid management to the next level by providing new features that add efficiency to the prepaid business. This new version is being deployed by many leading telecom operators in South Asia, Africa and Latin America.

PreTUPS 6.4 includes Geo-fencing which enables operators to dynamically set a physical perimeter and control sales within the defined geography. Geo-fencing combined with digital maps provide the operators with a bird’s eye view of the entire agent network in an easy to understand graphical format allowing them to take informed business decisions. It helps operators to track sales, forecast demand, monitor operations, and optimize agent network with location-based transaction tracking.

The advanced version encompasses Real-time Automatic Channel to Channel Transfer that makes account management simple and flexible for channel users (agents and distributors). The Auto C2C functionality of PreTUPS automatically credits the channel user’s account when it goes below the set threshold. This feature prevents stock-out situations at the agent level ensuring that no customer is ever turned down due unavailability of stock and thus preventing loss of revenues.

PreTUPS 6.4 has also improved loyalty and enhanced voucher management capabilities and functionality. This new version provides channel users with a greater visibility and control over loyalty programs by enabling them to enquire about their loyalty points, redeem points on their own and receive SMS notification throughout the promotion cycle.

It supports management of multiple vouchers like prepaid, SMS, data, VAS and Wi-Fi vouchers, and also facilitates management of multiple denominations for each voucher type. These new features help prepaid business to become more effective and efficient.

Speaking on this, Srinivas Nidugondi, senior VP and head of Mobile Financial Solutions, Mahindra Comviva said, “The advanced 6.4 version is a proven, comprehensive prepaid account management solution which will help multiple operators to keep pace with evolving market needs. It pushes the immensely popular prepaid model to its fullest potential, giving service providers a highly evolved and complete prepaid account management solution.”

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Bhutan Telecom Selects Ericsson For Converged Billing


Bhutan-Telecom-Selects-Ericsson-For-Converged-BillingBhutan Telecom, Bhutan’s largest telecom service provider has selected Ericsson as Business Support Systems (BSS) transformation partner for converged billing.

Under the terms of the agreement, Bhutan Telecom’s complete billing systems will be transformed into a convergent environment supporting mobile, fixed line and DSL broadband subscribers.

As a result, Bhutan Telecom will be able to launch promotions and notifications, product and service cross-bundling, cost-control for postpaid subscriptions and service personalization. The operator will be able to design and offer promotions and campaigns in real time and in accordance with subscribers’ interests, while monetizing ongoing growth in data traffic.

Ericsson will be responsible for design, deployment and systems integration of the solution. The convergent charging solution, based on Ericsson’s BSCS iXR4 offering together with data monetization features such as PCRF will be integrated with Bhutan Telecom’s existing infrastructure. Bhutan Telecom will migrate its subscribers onto the new platform by the third quarter of 2016.

Tshewang Gyeltshen, CEO, Bhutan Telecom said, “We are delighted to further strengthen our partnership with Ericsson. This transformation will help us to standardize and modernize our billing systems. We will be able to introduce innovative offers for our customers, and at the same time manage differential charging options effectively.”

Paolo Colella, head, Ericsson India said “We feel privileged to partner with Bhutan Telecom in transforming their billing architecture. Bhutan Telecom will now be able to introduce new and innovative charging mechanisms quickly and flexibly for its subscribers, while keeping control of any revenue leakages at the same time. This will ensure greater customer satisfaction.”

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Mahindra Comviva Launches IRIS, A Monetization Platform For CSPs


Mahindra-Comviva-Launches-IRIS,-A-Monetization-Platform-For-CSPsMahindra Comviva today announced the launch of IRIS, the newest addition to its Revenue Plus suite – a monetization platform for CSPs.

Incremental Revenues through Incremental Sales (IRIS) unifies retailer and subscriber recharge processes by providing a seamless, congruent and concurrent recharge experience to both the parties. Subscribers are segmented across various categories and provided with an interactive best fit offer. The aim is to create a better value proposition and increase subscriber revenue.

IRIS gives the flexibility of treating each customer and retailer differently and rewards their unique combination at various levels of the upgrade.

IRIS is an integrated channel management solution embedded with work force automation, which encompasses various functions like retailer incentivization, retailer self-help and channel self-help. It enhances retailer incentivization by tuning the value of each reward to the value/effort of the upgrade brought in from each customer.

Further, it aids customers in service discovery through its customer self-help feature. Channel self-help one of the key features of IRIS enables telcos in broadcasting real time relevant sales and distribution related information to the entire field force. The availability of real time information at the retailer and field executive level provides the impetus needed in the field for accelerating action planning and productivity.

Announcing the launch of IRIS, Amit Sanyal, assistant VP & head, Consumer Value Solutions Business, Mahindra Comviva said, “The effort put in by the operator for quicker RoI, revenue enhancement and incremental margins are often hampered by the lackluster approach followed by retailers who actually sell the products. Retailers are the sole influencers at the moment of truth which is the point of sale. At this point of opportunity, they can up/cross sell a pack, assist the customer in pack discovery or promote the operator’s brand over the competitors’. Incentivizing retailers is a must to make them operators’ brand ambassadors.

“Operators across the globe have shown interest in our IRIS solution as it helps them to unify the subscriber and retailer recharge journey as well as garner incremental revenue resulting in higher customer and trade satisfaction,” added Amit.

Mahindra Comviva introduced its Revenue Plus Suite as a data-driven marketing tool to help marketers deliver highly contextual marketing across multiple channels and on any device. Using Revenue Plus marketers can acquire, analyze and apply information about customer context to orchestrate personalized, real-time interactions to drive revenue performance and gain competitive advantage.

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Worldwide Business Intelligence And Analytics Market To Reach $16.9 Bn: Gartner

Business Intelligence

Worldwide-Business-Intelligence-And-Analytics-Market-To-Reach-$16.9-BnGlobal revenue in the business intelligence (BI) and analytics market is forecast to reach $16.9 billion in 2016, an increase of 5.2 percent from 2015, according to the latest forecast from Gartner.

According to Gartner, the BI and analytics market is in the final stages of a multiyear shift from IT-led, system-of-record reporting to business-led, self-service analytics. As a result, the modern business intelligence and analytics (BI&A) platform has emerged to meet new organizational requirements for accessibility, agility and deeper analytical insight.

“The shift to the modern BI and analytics platform has now reached a tipping point,” said Ian Bertram, managing vice president, Gartner.

“Organizations must transition to easy-to-use, fast and agile modern BI platforms to create business value from deeper insights into diverse data sources,” added Bertram.

Gartner says that as analytics has become increasingly strategic to most businesses and central to most business roles, every business is an analytics business, every business process is an analytics process and every person is an analytics user.

“It is no longer possible for chief marketing officers (CMOs) to be experts only in branding and ad placement. They must also be customer analytics experts. The same is true for the chief HR, supply chain and financial roles in most industries,” said Bertram.

To meet the time-to-insight demanded by today’s competitive business environment, many organizations want to democratize analytics capabilities via self-service.

The most significant difference between a modern BI and analytics platform and a traditional, IT-centric reporting and analysis platform is the amount of upfront modeling required, as well as the skills needed, to build analytics content. Creating analytics content via IT-centric reporting platforms starts with IT consolidating and modeling data in advance. By contrast, a modern BI&A platform supports IT-enabled development of analytics content.

“To get the full benefit of modern BI and analytics platforms, leaders must rethink most aspects of their current IT-centric, centralized analytics deployments, including technology, roles and responsibilities, organizational models, governance processes and leadership,” said Bertram.

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Telstra Unveils SDN Services – PEN Exchange and PEN Marketplace


Telstra-Unveils-SDN-Services - PEN-Exchange-And-PEN-MarketplaceTelstra today announced the launch of PEN Exchange and PEN Marketplace, two new enhancements to its global Software Defined Networking (SDN) solution, the Telstra PEN Platform.

Using the PEN Exchange, organisations can identify and connect their network circuits on-demand with other PEN customers, driving faster, easier and more secure digital partnerships.

Additionally, the new PEN Marketplace is a simple online portal which allows organisations to instantly order virtual network functions – such as firewalls and routers – on-demand and based on their preferred vendor.

Jim Clarke, head, International Products and Pricing, Telstra said, “The two new enhancements were designed to satisfy customers’ growing needs for secure, high bandwidth on-demand, and built on the expansion of the Telstra PEN Platform to the optical layer across 26 PEN Points of Presence worldwide in 2015.”

“The launch of our new PEN Exchange is the natural next step in our SDN strategy and means we now have the unique capability to dynamically connect network circuits between PEN Exchange customers, linking different people and business sites easily and cost effectively. With provisioning time measured in minutes rather than months, PEN Exchange customers can also use a new application programming interface, which triggers additional capacity depending on their changing bandwidth needs,” added Clarke.

In addition to the PEN Exchange, Telstra has also launched the PEN Marketplace, a new online portal designed to make it quick and easy for customers to order virtual network functions in real-time from different vendors and for different business needs.

“With a variety of virtual network functions now accessible through the PEN Marketplace, customers no longer have to wait for the delivery and installation of hardware appliances, rather they have the power to manage their applications virtually and across multiple countries simultaneously,” concluded Clarke.

Telstra’s SDN platform is available globally in 26 PEN Points of Presence across the Asia Pacific region, Europe and North America, with additional connectivity options into public cloud services.

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MATRIXX And Vlocity Launch Cloud Solution For Telcos

MATRIXX Software

MATRIXX SoftwareMATRIXX Software and Vlocity today announced a strategic partnership and launch of Go Digital, a cloud-based solution for telcos.

Go Digital will help in delivering a differentiated customer experience and grow revenue from video and music streaming, roaming passes, lifestyle applications and more. Built for agility, the MATRIXX-Vlocity solution can be launched in less than three months.

Consumers’ service expectations are increasingly shaped by their experiences with digital companies like Amazon, FitBit and Uber, which provide consumers personalized service, adapt to their changing needs, and put them in control. Go Digital is based on the Salesforce platform and combines Vlocity Communications Industry Cloud apps and the MATRIXX Digital Commerce platform.

With Go Digital communications customers can define their own experience: they can easily try, buy and manage digital services such as video and music streaming, track their usage in real-time, receive smart alerts which allow one-click purchasing of top-ups, share selected balances with friends, add roaming passes on-the-fly and consume services in bite size chunks to better match their needs.

Go Digital includes a virtual “control center” allowing the customer to manage all of their digital services. Service providers deploying Go Digital can offer an elegant, one-click customer experience, with multiple payment options for additional mobile services.

Go Digital delivers a ‘new and improved’ customer acquisition-to-cash solution that can be deployed in less than three months. It leverages Salesforce cloud infrastructure, a common data model, and does not require complex integration to existing IT infrastructure. The solution is immediately available for leading telcos, with Swisscom, Telstra and Sky Italia among the first to have access.

Dave Labuda, founder, CEO and CTO, MATRIXX Software said, “Legacy platforms are preventing service providers from executing on their digital agendas. MATRIXX and Vlocity have developed a new solution to meet the aggressive go-to-market strategies of telcos addressing digital disruption head on. It’s time for a new set of players to deliver a fresh approach to the industry.”

David Schmaier, CEO and Founder, Vlocity, said, “The Go Digital solution creates a significant new revenue opportunity for communications providers, one that can be rapidly deployed in any carrier or DSP, of any size, anywhere in the world. The possibilities of this industry-specific, cloud-based, flexible and easy to deploy platform are endless. Go Digital allows communications providers to win new customers and new market segments immediately.”

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