In a significant step towards customer service IRCTC has partnered with Ola to provide a comfortable and reliable cab service to its passengers. The Indian Railway Catering and Tourism Corporation, today signed a LOI (Letter of Intent) to enable commuters to book an Ola cab directly on IRCTC website as well as its app.
The services were offered from 19 March 2017.
With this partnership, Ola is the first mobility platform in the country to partner with the IRCTC to provide first and last-mile connectivity to commuters.
Through this partnership, commuters will be able to book all type of Ola cabs such as Micro, Mini, Prime Play and SUVs. It will also be offering Ola Autos and Ola Share. More importantly, customers can chose to pre-book the Ola cabs up to 7 days in advance.
In addition, travelers will be able to avail the Ola booking facility as a part of tourism packages, and travel itineraries. Ola’s self-serving kiosk on IRCTC outlets at railway stations will also enable commuters to book cabs.
Commenting on the launch Saurabh Mishra, Head of Alliances at Ola, said, “We are proud to partner with IRCTC and this partnership truly stands for our vision to build robust and reliable mobility for a billion people. Since Ola’s inception, it is our constant endeavor to integrate our smart mobility solutions as an extension to existing public transportation infrastructure such as Railway Stations, Metros, and Airports, ensuring reliable first and last-mile connectivity for the commuters. The integration with IRCTC is not only the stepping stone to digitizing transportation end-to-end but is also, a leap in enhancing the commuter’s experience.”
IRCTC spokesperson said, “The IRCTC – OLA partnership will provide first and last-mile connectivity to commuters. The ease of travel of our commuters is of prime importance to us and we believe that this association will help in delivering unparalleled convenience to the users on our platform, fostering and strengthening the culture of Digital India.”