As digital transformation is being seen as paramount for business continuity and consistent growth, enterprises have become more receptive towards adoption of newer solutions based on artificial intelligence and machine learning. With these technologies have now become a ‘must’ for enterprises across verticals, networking major Cisco has came up with new sort of services using these technologies that would help companies remain ahead of their times.
The San Jose based firm has launched AI based predictive services and put these in two buckets – Business Critical Services and High-value Services. These predictive servives would anticipate IT failures, mitigate risks, reduce maintenance costs and assists organizations in attaining the necessary skills to transform their businesses.
“By leveraging AI and machine learning to address critical IT issues, Cisco’s new services offerings will truly help our customers free up time to focus on the growing IT talent gap, and remain competitive into the future,” says Cisco CEO Chuck Robbins.
The AI driven predictive services will also enable organizations to invest more of their IT budgets on technology innovation amid growing technical skills gap that poses an imminent threat to business continuity.
Cisco Business Critical Services
Cisco Business Critical Services aims at helping minimize human error and extract the most value from products and solutions while creating a highly secure IT environment. The service goes beyond basic optimization to deliver more capabilities including analytics, automation, compliance and security.
According to the firm, the Business Critical services target reducing downtime by 74% and resolve issues up to 41% faster and at the same time reduce operational cost (Opex) by 21%.
Cisco High Value Services
The high value services portfolio aims at better utilizing the resources – advanced software, solutions and the network. This portfolio comes with services offerings that use analytics, onboarding, expertise, and scale to deliver more proactive and prescriptive services, enabling our customers to realize higher value, faster, from their IT investments.
The company feels the solutions it has included in its AI driven predictive services are key for an organization’s digital transformation. If we go by IDC’s forecasts, a whooping $6.3 trillion is pegged to be invested in digital transformation over the period 2017-2020 and of this $2.6 trillion is being budgeted and spent exclusively on third party services firms with expertise in digital transformation.
Cisco is pinning its focus on this market through its Services Business unit, the second largest business division. The AI driven predictive business suite is the latest offering from this unit.